In the landscape of professional development, the advent of AI technologies like ChatGPT-4, especially when combined with voice input and output capabilities, is a game-changer. This advanced tool is not just a leap in technology; it’s a transformative approach for training and coaching in sales, customer service, and numerous other fields. Here’s an exploration of … Read more
[vc_row][vc_column][vc_column_text]Long before the term ‘influencers’ was coined there was this cool generation of people who had a totally different approach towards creating trends and interpreting them. And mostly, these were the Gen Z folks — a ‘digital first’ generation who were born between 1995 and 2010 and exposed to the world of mobiles, internet, and … Read more
[vc_row][vc_column][vc_column_text] Shoppers are savvier than ever, coming into your stores knowing more about your products than your associates do. According to a report by AdWeek, 81% of shoppers conduct online research on a product before a purchase. It is essential that you support your associates with training and digital tools to become product gurus so that they … Read more
[vc_row][vc_column][vc_column_text]Successfully onboarding new sales staff will help make your company more agile in times when you need to quickly ramp up sales efforts. Poor onboarding on the other hand can increase turnover and cost your organisation a significant amount of money in the long term. Below you will find a short guide on how to … Read more
[vc_row][vc_column][vc_column_text]As well as having a good grip of your products’ attributes, improving your product knowledge training will help to instill confidence in your sales team. When talking with a potential customer, a retail adviser needs to demonstrate that confidence in being able to give him or her the information needed to make a good purchase decision. … Read more
[vc_row][vc_column][vc_column_text]According to the 2015 Retail Sector Benchmark Report, 46% of retail companies are planning on increasing their training budget in the next couple of years, compared to 35% average across all businesses. Why should the retail sector invest in elearning? 1. Staff retention Staff turnover in the retail sector is one of the highest with an … Read more