By: Jessica Arenz Currently, the retail industry is undergoing a profound shift. Price and product are no longer enough — modern consumers value seamless experiences across multiple devices and touchpoints. Multichannel retail, which refers to the consumer’s ability to interact with your business with various channels independently, such as a mobile device, a website or … Read more
[vc_row][vc_column][vc_column_text]This blog was originally published on our US website. Currently, the retail industry is undergoing a profound shift. Price and product are no longer enough — modern consumers value seamless experiences across multiple devices and touchpoints. Multichannel retail, which refers to the consumer’s ability to interact with your business with various channels independently, such as a … Read more
[vc_row][vc_column][vc_column_text]Retailers and other sectors are now looking for a new platform for their learners, not a traditional Learning Management System or LMS as they are commonly known. Why is this? Well.. it could be a range of factors. For example, many retailers with store locations have high churn rates and a younger population. This younger … Read more
[vc_row][vc_column][vc_column_text]We have all witnessed when an angry customer starts to take out their bad experience on the people around them, usually your staff members. Uncomfortable isn’t it? This can have a really negative effect on your other customers and your colleagues. The HSE (Health and Safety Executive) define work-related violence as ‘any incident in which … Read more
[vc_row][vc_column][vc_column_text]According to the 2015 Retail Sector Benchmark Report, 46% of retail companies are planning on increasing their training budget in the next couple of years, compared to 35% average across all businesses. Why should the retail sector invest in elearning? 1. Staff retention Staff turnover in the retail sector is one of the highest with an … Read more