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Dominos eLearning Case Study

Domino’s Pizza | Learning Management System

This case study examines how elearning specialists Webanywhere delivered a new learning management system to Domino’s Pizza Group. The new platform, DOTS, helps deliver personalized content and training material to Domino’s employees.


When looking for an appropriate learning management system (LMS) Domino’s had several key requirements which needed to be addressed. First and foremost they wanted a robust, scaleable learning platform available to a large group of users. This is so employees from around the country can access the same learning materials via a single point of access. Due to Domino’s wide dispersion of outlets throughout the UK it would be difficult to control individual stores own training systems. Therefore a singular platform that was accessible anytime, anywhere, would be ideal for the training needs of the organisation.

With such a wide range of roles and such a vast employee base, Domino’s also wanted a platform that would allow them to create easy navigation to relevant content for users across the organisation.

Furthermore, as the Domino’s brand is intrinsic to the identity of the company, they wanted to reflect this throughout the LMS. This bespoke design would need to be congruent with Domino’s existing branding, to make users feel familiar with the platform, increasing the likelihood of return.

Finally Domino’s wanted a learning management system that could be deployed rapidly, whilst achieving a high level of return at a relatively low cost. This platform would become known as ‘DOTS’.

Webanywhere created a bespoke LMS, that was developed for easy navigational use. As a very versatile platform, it allowed Webanywhere to create a bespoke, customised theme that renders ‘Just-In-Time’ (JIT) for its users.

The site itself can be accessed very easily by Domino’s employees through the Electronic Point of Sale (EPOS system) which can be found in all stores. As employees need their own account details to login to the platform, it creates a learning space that is specialised to each individual and their needs.

Furthermore as the LMS is an open source platform, there are no licence fees, which in turn keeps cost low, fulfilling another of Domino’s requirements.

  • ‘DOTS’ is a flexible learning portal which enables the Domino’s team to enhance their knowledge as part of a global community
  • As the ‘DOTS’ grows organically, elearning authoring tools that allow Domino’s to create its own content have led to significant cost savings
  • The ‘DOTS’ platform has created a better way to access learning material quickly whilst in a fast paced environment
  • The platform is bespoke in design, and easy to navigate
  • It provides a personalised learning experience, which creates a more engaging and relevant platform for each individual learner
  • Secure login to a ‘community hub’ member area for knowledge sharing and social networking
  • As compliance (e.g. Food Hygiene and Health & Safety) is key, the platform records and tracks those who have completed the training required of them, and makes this information easily accessible for management planning.