Apprentice QA (Quality Assurance)
- Full-time
- PHP Development: 3 years
- Bachelor’s
Details
Working alongside delivery with website CMS ensuring sites meet customer requirements and have undergone testing.
Using a pipeline of tasks in our CRM system, you will be targeted on the quality and quantity of your work.
LIST OF DUTIES
- Managing the QA pipeline to ensure tasks are cleared within 3 working days
- Identifying WOW tasks and informing marketing and delivery manager of these
- Demonstrating exceptional attention to detail re: quality assurance of front end customer tasks
- Making recommendations for improving processes across the business
- Producing documentation re: QA and best practice
- Keeping up to date with the latest website best practices and make recommendations for this
- Ensuring KPI targets and paid targets are hit.
- Highlight recurring issues and their solutions.
- Work with other members of the team to ensure effective delivery of products to the customers, demonstrating excellent teamwork and communication skills.
- Escalate complaints immediately and work with account managers to follow the complaint escalation procedure.
- Identify sales opportunities and ensure they are followed up by the relevant member of the sales team.
- Identify continual service improvements across the business.
ESSENTIAL REQUIREMENTS
- Excellent written and spoken English skills
- Accuracy and attention to detail
- Excellent grammar and spelling
- Organised with good communication skills
- IT literate
- Excellent time management and organisational skills
DESIREABLE REQUIREMENTS
- Previous experience of working in the education sector
- Previous experience in a customer service role
APPLY!
To apply, send a CV and covering letter to info@webanywhere.com
About Webanywhere
Webanywhere are specialist providers of web-based learning platforms, bespoke content, phone apps and online resources. We are at the forefront of learning technology development that enables people to achieve more and collaborate through shared learning. Since our formation in 2003, the company has evolved and expanded globally.
Following our motto of ‘stretching beyond’, we’ve helped over 3,500 educational and corporate clients reach their e-learning goals. Our aim is always to exceed expectations. We help Learning & Development professionals to thrive with expert and unique services that deliver innovative technology and competitive advantage.
